Secure Transaction
PAYPAL
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account). 1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website. 2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one. 3) You can use the PayPal as you want according to the on-screen instructions. Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal. The reasons why we suggest you use PayPal: Payment is traceable. By using your PayPal account, you can trace the status of your payment. When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized useHOW TO PAY WITH YOUR CREDIT CARD
- After proceed to checkout. Fill address details, select check out with Paypal.
- When login window show up, click "PAY WITH DEBIT OR CREDIT CARD" button.
SHIPPING & HANDLING
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at support@genshinimpact-store.com with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at support@genshinimpact-store.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Delivery Time = Processing time + Shipping time
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 10 – 15 business days (in regular seasons) or more depends on holiday seasons.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
| United States | 1-2 Weeks |
| Canada, Europe | 2-4 Weeks |
| Australia, New Zealand | 2-4 Weeks |
| Mexico, Central America, South America | 2-4 Weeks |
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